Data Deletion Request

1How to request data deletion

You can submit a data deletion request through the official email. We will review the request and reach out to confirm identity and ownership before performing the deletion.

2Required information

To speed up processing, please include the following information in the email:

• The full name of the account owner.
• The clinic name registered inside Modirify.
• The email address used at signup.
• The phone number associated with the account, if any.
• The type of request: delete account, delete clinic, or delete specific data.

3What gets deleted

Depending on the type of request and ownership verification, deletion may include clinic data, staff, patients, appointments, invoices, files, WhatsApp settings, and related records.

4Expected timeline

1. We confirm receipt of the request within a reasonable timeframe depending on support load.
2. We request identity and ownership confirmation when needed.
3. We begin deleting data from primary systems after verification is complete.
4. Deleting backups or archived logs may take longer depending on the retention cycle.

5Legal and operational exceptions

We may retain some data for a longer period if legally required or necessary to protect rights, such as billing records, invoices, fraud prevention, or an open dispute.

When retaining data for these reasons, we try to minimise and isolate it as much as possible.