1Refunds and cancellation
The clinic may request to cancel the subscription or not renew at any time through support or settings when available. Refunds are subject to the nature of digital service and the period of use.
- Previous payments are not automatically refunded after the paid period has started.
- A full or partial refund may be accepted in cases of clear payment error, duplication, or where the service was not activated.
- Any refund request must include the registered email, clinic name, payment method, and transaction number or proof of payment.
- Cancelling stops the next renewal and does not mean immediate deletion of clinic data. See the data deletion policy.
2Refund contact
For any question about refunds or cancellation, contact us through the official email.